1. Business Details

Dyslexia LaunchPad

Address: 8 The Avenue, New Haw, Addlestone, KT15 3RL

Email: hannah@dyslexialaunchpad.com

2. Course Access and Delivery

Our courses are delivered via Zoom for live sessions, and all course materials will be made available on our course hosting platform. You will have lifetime access to the course materials unless otherwise stated. This includes access to any downloadable resources, video replays, and supporting documents.

3. Payment and Fees

The price of each course will be specified on the respective course page. We accept all major credit cards and PayPal. Payments will be processed through Stripe or PayPal, both secure third-party payment processors. We do not store your credit card information.

3.1 Payment Schedule

You must pay for the course in full at the time of enrollment unless otherwise stated. Failure to complete the payment within the specified time frame may result in your removal from the course, and we reserve the right to take action to recover any outstanding amounts.

4. Refund Policy

As per UK consumer protection law, you are entitled to a 14-day cooling-off period after purchasing the course, during which you may request a full refund if you have not yet accessed the course materials or attended any live sessions.

Cooling-Off Period: If you access the course materials or attend any live session within the 14-day period, you waive your right to a refund.After the Cooling-Off Period: No refunds will be issued after the 14-day cooling-off period, regardless of your use of the course.

Partial Refunds: No partial refunds will be provided under any circumstances. To request a refund within the cooling-off period, please contact us at hannah@dyslexialaunchpad.com.

5. Client Responsibilities

6. Intellectual Property

6.1 All materials provided as part of the Programme remain the intellectual property of the Consultant.

6.2 You are granted a non-exclusive, non-transferable license to use the materials for your personal use only.

You may download materials for personal use but are strictly prohibited from sharing, distributing, reproducing, or reselling any of our content without our express written consent.

7. Code of Conduct

Our courses may include access to a private Facebook community group or other communication platforms. You agree to act respectfully and professionally in all interactions with fellow participants and the course instructors.

Prohibited Behaviour: Any form of harassment, discriminatory behaviour, or disruptive conduct will not be tolerated.

Consequences: We reserve the right to remove any participant from the Facebook group or the course entirely if they violate these rules. No refund will be issued in such cases.

8. Course Availability, Cancellations, and Rescheduling

We aim to deliver all sessions as scheduled. However, in the event of illness or unforeseen circumstances on our end, we reserve the right to reschedule sessions. You will be informed of any changes as soon as possible.

If you are unable to attend a live session, replays will be made available on the course platform for you to access at your convenience.

9. Force Majeure

9.1 The Consultant shall not be liable for delays or failure to perform due to causes beyond her reasonable control, such as acts of God, strikes, pandemics, or other unforeseeable circumstances. In such cases, delivery of services will be extended as necessary.

10. Notice

10.1 Any notice required under this Agreement will be served via email or first-class post and shall be deemed received as follows:

If by email, upon receipt of a valid delivery notification (if before 5pm UK time) or the next business day; If by post, on the second business day after posting.

11. Limitation of Liability and Disclaimer

Our courses are designed to provide guidance and strategies to support parents of children with dyslexia. However, the success and outcomes of implementing these strategies will vary based on individual circumstances, including your child's needs and the level of support provided at home. We cannot guarantee specific results.

No Guarantees: By enrolling in the course, you acknowledge that results may differ from family to family and that the implementation of our advice is your responsibility.

Technical Issues: We are not liable for any technical difficulties you experience due to your own internet connectivity. Replays will be available if you are unable to attend live sessions.

12. Personal Data and Privacy

We collect only the necessary personal data (such as names, email addresses, and payment information) to process your order and deliver the course. For more details on how we handle your personal data, please refer to our Privacy Policy.

We do not store or retain credit card details. Payment information is processed securely through Stripe or PayPal.

13. Programme Schedule

The Programme will run for 6 weeks starting on November 6th, 2024. Live sessions will be held every Wednesday during the Programme, with access to additional resources provided. All notifications regarding the schedule will be available via email and in the course Facebook group.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. While we welcome participants from other countries, you agree that the laws of England and Wales will apply to your purchase and participation in the course.

15. Amendments to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. You will be notified of any significant changes via email or by posting the updated Terms on our website. Your continued participation in any course following such changes constitutes your acceptance of the new Terms.

16. Final Agreement

By enrolling and submitting payment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

17. Dispute Resolution

17.1 Any disputes arising in connection with this Agreement that cannot be resolved through good faith discussions between the Parties shall be subject to litigation under the jurisdiction of the courts of England and Wales.

18. General

18.1 Failure to enforce any provision of this Agreement does not waive the right to enforce it later.

18.2 If any provision is deemed invalid or unenforceable, the remaining provisions will remain in effect.

18.3 This Agreement constitutes the entire understanding between the Parties and supersedes prior discussions or drafts.

18.4 No modification of this Agreement shall be valid unless in writing and signed by both Parties.

18.5 This Agreement does not confer rights under the Contracts (Rights of Third Parties) Act 1999, except as provided under clause 8.4.

19. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: hannah@dyslexialaunchpad.com

Address: 8 The Avenue, New Haw, Addlestone, KT15 3RL